Booking and Reservations:

Big Time Safaris Ltd tour consultants will assist all tourists with all information considered necessary to allow the client to book any safari package. Upon agreement of the safari package cost as well as the accommodation type and safari option to be taken a deposit will be requested. Terms and Conditions for the deposit to be paid will vary as 10% for the budget safari, 20% for private safari and lodge safaris.

Transportation:

The Company owns a fleet of safari vehicles that are well maintained and managed to ensure smooth transportations to all safari destinations. Depending on the safari package booked the company determines the type of safari vehicle to be used. This information is shared in advance by the consultant team and also included on the safari package booked. Clients have the right to request a customized safari van or 4X4 Toyota Land Cruiser at the time of booking. Upon confirmation of any booking, a room is created and the company reserves the safari vehicle according to the scheduled tour.

Accommodation:

Terms and Conditions, any booking must have the accommodation properties to shelter for the clients during their safari, Tour or Holiday. The company does not own all the accommodation properties but will ensure the properties shared and agreed on are reserved in advance. The deposit requested and paid is used to secure the client’s respective accommodations and is not stored at company bank accounts. The accommodation will be subject to availability and must be agreed on at the time of booking.

Cancellation:

Due to the covid-19 and several variants across the world the travel industry and the entire hospitality industry as suffered highly. Since the pandemic has spared no one and has paralyzed the industries we have to change the Terms and conditions as well.

The company has agreed no monetary refund will be entered into and request for any deposit made by the client/clients to be issued with a credit note valid till when the client will be ready to travel. The decision is arrived at based on other deposits that have been made by the company to third parties only in preparation for the client’s holiday. The company is also flexible and will be ready to listen to clients side and determine if the Terms and Conditions to apply as stated below:

Normal cancellation and refund for the deposit paid either 10% or 20% as per the booking.

  • No show – 100% {No communication till the date of safari package}
  • 1 – 7 days – 75%
  • 7 – 14 days – 50%
  • Above 14 days – 25%

Safari Orientation:

Unless the safari is private, clients will share the safari facilities that include the transport safari vehicles, Accommodations, and game drives with others. For the group joining safaris where clients are allowed to book solo travelers are requested to be cooperative and good-natured to enjoy being with others. The tourists are requested to be prepared to encounter customs and habits, which may be different from their own and form part of the adventure.

Price and Payments:

The package cost-shared includes all the expenses as outlined in the safari package confirmed and shared with the client. Terms and conditions confirm that all safaris, climbing adventures, and Hiking adventures must be fully paid for before commencement. The final payments must be paid at Big Time Safaris Ltd premises unless advised otherwise by the office.

Changes to itineraries:

The sequences of itineraries are normally adhered to but the company reserves the right to make alterations. The alterations may be occasioned by weather, Road works, high season congestion, or any other unforeseen circumstances. Any alterations by the client to the agreed itinerary should be done in the office or by the operations manager via a phone call. The company shall not be held liable for any complaint arising out of changes made between the client and the safari driver guide out of the office.

Liability:

The company liability to Tourists carried by safari vehicles for the transfers, excursions, safaris, or tours is governed by the law of Kenya {Ministry of Tourism Kenya} and all claims are subject to the courts of Kenya. Whilst every care is taken, the company shall not be held liable for the loss or damage to personal property, and clients are advised to arrange relevant travel insurances. The company has enough storage space and clients are advised to deposit their valuables so that they don’t suffer any losses.

Sub contract:

The company reserves the right to subcontract any part of the full safari package, Mountain Climbing package, and Mountain Hiking Packages. In the event of the subcontract, all the above terms and conditions shall apply.